Potential problems, causes, and responses
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SYMPTOMS Note: In newer versions of MS Explorer, please look for error messages in the Title bar, at the very top of the browser window. |
CAUSES/SOLUTIONS |
| Attempting to load the homepage results in a long delay followed by an error like "server not found" | The campus Web server is down. Solution 1. Report the problem to OIT at ext. 5-3838. State that the campus Web server seems to be down or not responding. 2. If the helpdesk is not available, contact Jack Suess. 3. While Web server is down, use homepage at http://aok.lib.umbc.edu |
| Attempting to load the homepage results in an error like “forbidden” or “page not found.” | Something has gone wrong with files, directories, or permissions on the campus mainframe computer (umbc7/research). Most likely, OIT or Library staff have inadvertently modified something. Solution: Same as above. |
| Attempting to load any library page results in error such as "failed DNS lookup" or "cannot locate server". | Campus Domain Name Service may be down. Hostnames cannot be resolved. Solution: Try navigating to another site, such as Yahoo. If this works, but campus pages still will not load, contact OIT as above. 2. Try rebooting the workstation. If the problem persists, contact OIT as above. |
| Local (UMBC) pages will load, but not off-campus pages. Also, off-campus users may call and complain that they cannot access AOK's website. | UMBC has probably lost internet access campus-wide. Solution: contact OIT as above. |